RETURN INFORMATION
*ORDERS PLACED DURING OUR BLACK FRIDAY/CYBER MONDAY SALE (11/19-12/03) ARE NOT ELIGIBLE FOR RETURN/EXCHANGE. THIS EXCLUDES FULL PRICED ITEMS*
If for any reason you are not happy with your purchase, you can return full-priced items that are unworn, unwashed, free of any stains (like deodorant or makeup), oder, scuffs, tears or snags for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached and hygienic liners attached.
If your return is past 14 days of the date of receiving your package but less than 30 days of the date of receiving your package you may still return for store credit or exchange only.
FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED.
Please see “Sale Items” section below to learn more about returns on items purchased at a discounted rate.
When returning items for a refund, the customer will be responsible for the cost of shipping. We offer unlimited free return shipping on store credit/exchanges if you have added re:do to your purchase. Re:do is automatically added to eligible orders and can be removed by the customer at checkout.
Re:do is not valid on Final Sale Items. If a customer adds re:do to a Final Sale order it will be refunded and not be honored.
You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit.
We are unable to refund original shipping charges.
ITEMS PURCHASED ON SALE (THIS INCLUDES DURING SITEWIDE, BOGO, FLASH SALE, ITEMS DISCOUNTED 20% OR MORE) WILL BE CONSIDERED FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED If a sale item is sent back in an attempt for a refund, the items will be sent back to the customer.
FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED.
We do not offer price adjustments.
*Excluding orders purchased with the Welcome Promotion code..
Final Sale/Last Chance items are non-refundable. No returns. No exchanges. No exceptions. Please double-check your sizes!
Please note: We will not make exceptions to our policy.